Front Desk Agent/PBX - Margaritaville Resort
Benchmark's company culture is central to our management philosophy.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Join the Margaritaville Lake Resort, Lake Conroe Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.
OUR CORE PURPOSE:
Create and Deliver Fun and Escapism Our team members are the best of the best.
We hire energetic, committed people who have a genuine desire to take care of other people.
Our team members approach their jobs as an opportunity to please and are dedicated to engaging with every guest, every time.
We provide a fun and exciting environment to work and strive to ensure that you will Love Your Job! OUR VALUES:
1.
Every Guest, Every Time 2.
Foster a shared responsibility for the well-being of our staff, guests, and community 3.
Act with integrity and respect 4.
It's my job to be better than the best.
OUR
Benefits:
For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits, on the job training, uniforms and recognition rewards.
Enjoy our Employee Cafe and free on-site parking.
Benchmark offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.
Hotel room discounts are available to employees and immediate family members at Benchmark properties
Job Description:
Front Desk Agents are a major part of the personality of the resort and provide assistance in both the initial and final impressions that the guests have of the Resort.
The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
Qualifications:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school diploma or equivalent experience/training Two years experience in a service industry, preferably in the hospitality industry.
Excellent communication skills ability to effectively communicate in the English language.
Good computer skills and ability to learn quickly.
Must be comfortable with constant standing for long periods of time.
Pleasant telephone demeanor.
Essential Functions:
All room clerk functions, i.
e.
the friendly and efficient checking in and out of guests.
All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
Reservation functions including entering and updating group files.
PBX Operator Functions; answering phones and directing inquiries.
Concierge functions (instructing guest on local entertainment, etc.
)Maintain the highest level of employee/guest relations.
Maintain a good working relationship with all Departments.
Enthusiastically collecting guest feedback/comment cards.
MARIGINAL FUNCTIONS:
Ability to work any assigned shift/work schedule.
Any other task, written or verbal, assigned by Management.
PHYSICAL REQUIRMENTS (as required by OSHA and ADA - US only):
Requires constant standing, walking, and bending over.
Requires occasional crouching, reaching, and lifting/carrying of up to 25 lbs.
Requires frequent manual dexterity, fine, and gross motor skills, and constant vision, and hearing The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Salary:
$8.
37 - $11.
41.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Join the Margaritaville Lake Resort, Lake Conroe Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.
OUR CORE PURPOSE:
Create and Deliver Fun and Escapism Our team members are the best of the best.
We hire energetic, committed people who have a genuine desire to take care of other people.
Our team members approach their jobs as an opportunity to please and are dedicated to engaging with every guest, every time.
We provide a fun and exciting environment to work and strive to ensure that you will Love Your Job! OUR VALUES:
1.
Every Guest, Every Time 2.
Foster a shared responsibility for the well-being of our staff, guests, and community 3.
Act with integrity and respect 4.
It's my job to be better than the best.
OUR
Benefits:
For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits, on the job training, uniforms and recognition rewards.
Enjoy our Employee Cafe and free on-site parking.
Benchmark offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.
Hotel room discounts are available to employees and immediate family members at Benchmark properties
Job Description:
Front Desk Agents are a major part of the personality of the resort and provide assistance in both the initial and final impressions that the guests have of the Resort.
The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
Qualifications:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school diploma or equivalent experience/training Two years experience in a service industry, preferably in the hospitality industry.
Excellent communication skills ability to effectively communicate in the English language.
Good computer skills and ability to learn quickly.
Must be comfortable with constant standing for long periods of time.
Pleasant telephone demeanor.
Essential Functions:
All room clerk functions, i.
e.
the friendly and efficient checking in and out of guests.
All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
Reservation functions including entering and updating group files.
PBX Operator Functions; answering phones and directing inquiries.
Concierge functions (instructing guest on local entertainment, etc.
)Maintain the highest level of employee/guest relations.
Maintain a good working relationship with all Departments.
Enthusiastically collecting guest feedback/comment cards.
MARIGINAL FUNCTIONS:
Ability to work any assigned shift/work schedule.
Any other task, written or verbal, assigned by Management.
PHYSICAL REQUIRMENTS (as required by OSHA and ADA - US only):
Requires constant standing, walking, and bending over.
Requires occasional crouching, reaching, and lifting/carrying of up to 25 lbs.
Requires frequent manual dexterity, fine, and gross motor skills, and constant vision, and hearing The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Salary:
$8.
37 - $11.
41.
Estimated Salary: $20 to $28 per hour based on qualifications.
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